FURTHER UPDATE 11th NOVEMBER 2020
We have now received an update from Poole Harbour Commissioners regarding the current regulations surrounding this second national lockdown. As you are aware, we are under the jurisdiction of PHC and subject to their rules and guidance.
Please find below the official COVID update from PHC released today, followed by our response to all berth holders:
On reading through the Notice, it appears that there is little defined clarity on the use of boats from marinas throughout the lockdown. Although DEFRA has allowed boating to continue as a ‘recreational activity’, the RYA has also asked clubs and watersports centres too close.
The message from all authorities, however, is clear: ‘Stay at home except for specific circumstances.’
We have given the situation much thought and in the spirit of embracing the reasons for lockdown and to be a responsible business operating in the Harbour, we believe that boating from the marina is not possible during the lockdown, unless for commercial purposes.
Although we do appreciate the irony of this beautiful weather appearing the moment lockdown commenced…again…this should not detract from our responsibilities. The safety of our team, tenants and customers remain the highest priority.
We also draw berth holders attention to the further reaching considerations in using boats at this time. That being if an accident took place at sea, this may require assistance from the RNLI or other emergency services, placing added pressure on the NHS and putting more lives at risk.
At this time of year, we rarely see boats out on the water and so do not anticipate this will affect many berth holders. However, for those more all-weather boaters, we look forward to boating resuming in December!
Stay safe and we wish you all the best during this second lockdown.
UPDATE 5th NOVEMBER 2020
The current guidance from TYHA is that we can: “Remain open for business services including (but not limited to) boatyard, boat servicing and tenants. Chandleries and other non-essential retail can remain open for delivery to customers, click and collect and to supply the marine trade. On site catering should close unless providing takeaway services.”
Taking the above into account, we have reviewed fully the office and boatyard operations, giving consideration to the safety of our team, berth holders and tenants. Please find below the changes to our operations from effect Thursday 5th November:
Nerissa and Emma will be working from home and the office will be closed to all customers on site.
Communications remain open by telephone between the hours of 10am and 3pm but the best way to contact us is by email to firstname.lastname@example.org.
If you need to pay an invoice, please do so either online or by calling us with your card details.
Contractors should continue to ’Sign in’ by calling the Operations team on 01202 724918 on arrival at the Marina.
Keys for your vessel can be collected by tenants and Contractors by contacting
These will remain open and can be accessed using the coded keypads. Please do ensure to close the door behind you, so that these facilities are reserved for berth holders only.
We ask that you ensure only 2 persons access the washrooms at a time and use the hand sanitiser, located on the outside wall.
The washrooms will be cleaned daily but if you are concerned about the cleanliness, please
Access to Customers
The marina site will remain open for customers to access their vessels but we ask that you do so only where this complies with the Government regulations of remaining at home, except for certain reasons. The full guidance on this can be found at: https://www.gov.uk/guidance/new-national-restrictions-from-5-november#stay-at-home.
No overnight stays are permitted on vessels.
The entrance gate will close for security between the hours of 6pm and 9am.
To gain access at this time, please ensure that we have your vehicle registration plate by completing the form at …. If arriving on foot, there is a pin-pad located on the entrance wall the code has been emailed to all berth holders. Please do not share this code for the security of all.
Boatyard services will continue for commercial operations. This means that we are able to lift boats, masts and engines as required. Our team will also be dredging the marina basin and working on the many winter projects to further improve our plant and facilities.
To book a service, please contact the marina office at email@example.com. During November, the Operations Team work between the hours of 8am and 4pm, Monday to Friday.
Extra checks will be made to the site and boats on the pontoons, whilst customers may not be able to do this themselves. However, please do understand that we are unable to accept responsibility for damage to vessels that are berthed with us and you should ensure adequate insurance is in place. If you have any particular concerns regarding how your vessel is berthed securely, please do contact us and we will do our best to help.
It is our understanding that the on-site business will continue to operate as normal but please contact them directly for specific guidance.
With regret, South Deep will be closing its’ doors once again. Although a take-away service was considered, this is unfortunately, not a viable option for us. Jimmy and his team are very much hoping to be open again in December to welcome customers back for Christmas menus and a glass of mulled wine!